If Mobile

To ensure a high data security level, which meets the requirements of the General Data Protection Regulation, the very latest technology was used in the development of If Mobile. Therefore, the app is currently available on Android smartphones with operating system version 6 and newer, as well as on iPhone smartphones with iOS operating system version 11 and newer (starting from iPhone SE and iPhone 6).

If your phone does not have a corresponding operating system, you can continue to use your plastic card. Apply for compensation at mans.if.lv and use all the website’s benefits.

1. Download If Mobile free of charge to your smartphone: Apple phones and Android phones.
2. Make sure that a passcode or phone password is set on your phone.
3. To receive authorisation, use your Internet bank password.
4. Study the If Health insurance terms and conditions and agree to the processing of your personal data.
5. Create your If Mobile security code.

A phone passcode (iOS) or phone password (Android) protects access to user data, i.e. private and sensitive information about your health. Using If Mobile without a passcode/phone password would make it possible for data on your phone to be accessed by any person or app. This would not be secure, and therefore you cannot If Mobile in this way.

The first time you use the app, you’ll need to receive authorisation by using your Internet bank password. In this way, you confirm your identity and personally give your consent to If Mobile’s terms and conditions and the use of the Health insurance policy. Thereafter, you’ll no longer need to receive authorisation – all you need to do is to open your app.

When you start to use If Mobile, we’ll ask you to create a four digit security code. You’ll continue to use this to confirm actions on the app, e.g. to submit the health service receipts. In this way, we’ll make sure that no unintentional actions are performed on the app.

To submit receipts to If Mobile, choose the “Submit a Receipt” section. Indicate the type of document you want to submit:

• choose “Receipt”, if it is a document certifying payment;
• choose “Additional Document”, if it is another document, e.g. a doctor’s referral or prescription.

To photograph receipts, you need to allow If Mobile your phone’s camera. Otherwise, it is not possible to photograph receipts. If you happen to decline access to your camera, go to the phone’s settings and correct the settings for the If Mobile app.

When submitting receipts on the app, you’ll need to photograph each of them vertically. If you want to submit receipts, after attaching the first photo, press the button “Add Another Document” and add the next image.

If the service is received at an institution that has an agreement with If, present your Health Card, which you’ll find on the app. This is the app’s main page, which appears, when you open If Mobile. The same information is available on the Health Card on the phone, as that on the plastic insurance card. Along with If Mobile, you will also have to present your ID card or passport.

These symbols are abbreviations of the coverage included on the insurance policy, which can be read at a medical or sports institution by the employee serving the client. A detailed description of coverage that the client can understand more easily is available by clicking on the link “My programme” on the app.