If Mobile Baltics
Manage, buy insurance and submit claims on the go with If mobile app
- Manage all your If policies
- Submit claims, follow status with notifications
- Buy new policies in minutes
Why to choose If Mobile app?
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All insurances in your pocket
It’s the most suitable tool for managing and buying If car, travel and other insurance policies
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Submit claims easily
Submit claims using documents and photos directly from your device
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Stay up to date
Get latest updates by notifications. The app makes it easy to overview your health policy balance as well
New version of If Mobile is here!
From now on, in addition to health insurance, buy and manage all insurances offered by If in the app.
When using the application for the first time, you need to authorize your person in 4 easy steps. Personal identification is unique - after doing it for once, you can open the application quickly and conveniently to perform the desired actions.
How to start using If Mobile?
- Download If Mobile Baltics for free from App Store (for iOS) or Google Play Market (for Android).
- Run the app and proceed to the registration with any of the identity tools offered by the app.
- To ensure your data security, use internet bank, SmartID or MobileID to create your unique Mobile security code.
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After the process is finished – you are ready to use the app.
Partner services - right there in the app
If Mobile app still has your health insurance with all of its benefits. Other services for a more comfortable everyday life are also available - E. Gulbja Laboratory result review and "Doctor online" service.
Without waiting in line at the doctor, you can receive a remote family doctor's consultation, which will be fully covered by If health insurance. To receive a consultation, apply in the "Services" section of the If Mobile Baltics application.
Frequently asked questions and answers
Which smartphones does If Mobile operate on?
To ensure a high data security level, which meets the requirements of the General Data Protection Regulation, the very latest technology was used in the development of If Mobile. Therefore, the app is currently available on Android smartphones with operating system version 6 and newer, as well as on iPhone smartphones with iOS operating system version 11 and newer (starting from iPhone SE and iPhone 6).
If your phone does not have a corresponding operating system, you can continue to use your plastic card. Apply for compensation at mans.if.lv and use all the website’s benefits.
How does authorisation occur?
The first time you use the app, you’ll need to receive authorisation by using your Internet bank password. In this way, you confirm your identity and personally give your consent to If Mobile’s terms and conditions and the use of the Health insurance policy. Thereafter, you’ll no longer need to receive authorisation – all you need to do is to open your app.
Why is it necessary to create a security code?
When you start to use If Mobile, we’ll ask you to create a four digit security code. You’ll continue to use this to confirm actions on the app, e.g. to submit the health service receipts. In this way, we’ll make sure that no unintentional actions are performed on the app.
How can I add receipts for services received?
To submit receipts to If Mobile, choose the “Submit a Receipt” section. Indicate the type of document you want to submit:
- choose “Receipt”, if it is a document certifying payment;
- choose “Additional Document”, if it is another document, e.g. a doctor’s referral or prescription.
How can I photograph receipts correctly?
To photograph receipts, you need to allow If Mobile your phone’s camera. Otherwise, it is not possible to photograph receipts. If you happen to decline access to your camera, go to the phone’s settings and correct the settings for the If Mobile app.
When submitting receipts on the app, you’ll need to photograph each of them vertically. If you want to submit receipts, after attaching the first photo, press the button “Add Another Document” and add the next image.
What do I need to present to the health institution instead of a plastic insurance card?
If the service is received at an institution that has an agreement with If, present your Health Card, which you’ll find on the app. This is the app’s main page, which appears, when you open If Mobile. The same information is available on the Health Card on the phone, as that on the plastic insurance card. Along with If Mobile, you will also have to present your ID card or passport.